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What Governs Your Account at funalo

Everything on funalo — your account, your transactions through GCash, Maya or InstaPay, and how your data is handled — runs under a clear set of terms.

Account TermsPrivacy PolicyCookie UseData RetentionEligibility Conditions
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funalo What Governs Your Account at funalo
HOW WE HANDLE THIS

Data, Security and Your Account Rights

funalo handles account data with the same care it applies to payment processing. Security practices, data access rights, and retention periods are not afterthoughts — they are built into how the platform works day to day.

Account Security Login sessions use OTP verification tied to your registered mobile number. Any new device or browser triggers a re-verification step before your account wallet becomes accessible.
Data Access Rights You can request a copy of the personal data we hold on your account. Submit the request through live chat or email and we will respond within the timeframe set in our Privacy Policy.
Cookie Use We use cookies to keep your session active across mobile and desktop, remember your preferred language settings, and track page performance. You can manage cookie preferences from your browser settings.
Retention and Deletion Account records — including GCash, Maya and InstaPay transaction logs — are kept for the period required by applicable regulations. After that period, inactive data is deleted on schedule.
LEGAL CONTACT PATHS

How to Reach Us on Policy Matters

If you need to raise a concern about your account data, request a correction, or ask about a specific term in our policy, there are direct paths to our team. We handle policy queries separately from general account help so you get a focused response — not a copy-paste answer.

Live Chat Start a live chat session from any page inside your account. Policy and data queries are flagged to our compliance-aware support staff for a focused reply.
Email Support Send your query to our support address shown in your account settings. Include your registered account name and the specific policy section you are asking about.
Account Help Centre The Help Centre inside your account covers common legal questions — account closure, data access requests, and how GCash or Maya transaction records appear in your history.

Common Questions About funalo Legal Terms

These are the questions our account holders in the Philippines actually send in about terms, data and their rights. Each answer is written in plain language — if you need more detail, live chat is the fastest way to get it.

We collect your name, registered mobile number, email address, and payment method details — including your GCash or Maya account reference — needed to verify identity and process transactions.

Yes. Submit a data deletion request via live chat or email. We will process it in line with our retention schedule; some records must be kept for the period required by applicable regulations before deletion.

Every deposit and withdrawal via GCash, Maya or InstaPay is logged in your account transaction history. If a record looks wrong, raise it through live chat with your transaction reference number.

We share payment details only to the extent needed to process your transaction through GCash, Maya or InstaPay. We do not sell personal data or pass your account information to unrelated parties.

Eligibility depends on local law. If regulations in your area change, your account may be reviewed. We will contact you via your registered details before any action is taken.

We send notice of material term changes to your registered mobile number or email before the changes take effect. Continued use of your account after that date means you accept the updated terms.
Reference

Legal

Service availability depends on eligible regions and local law. Philippine online gaming is regulated, so check local rules before opening an account. 21+ where applicable.

Access may be available only where local law permits.

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