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Terms and Conditions That Cover Your funalo Account

Every action you take on funalo — from opening your account and loading funds via GCash or Maya, to placing wagers and requesting a cashout through InstaPay — is subject to these terms.

Account eligibility applies where local law permitsGCash, Maya, InstaPay wallet activity coveredTerms may be updated with prior noticeContact support for any clause questionsOne account per person enforced

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What These Terms Actually Cover

funalo Service availability depends on eligible regions and local law. Philippine online gaming is regulated, so check local rules before opening an account. 21+ where applicable.

These terms form the full agreement between you and funalo for use of funalo and any associated mobile access. They cover account registration, wallet funding via GCash, Maya or InstaPay, game participation, withdrawal requests, and the conduct we require from every account holder. Access to the

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platform is only available where permitted under local law and only to eligible individuals — it is your responsibility to confirm that your use is lawful in your location. We may amend these terms from time to time; when we do, we will post the updated
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version here and, where the change materially affects your account, we will also send a notice to the contact detail on your account. Continuing to use your account after a change is posted means you accept the revised terms. If you disagree with any amendment, you
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should stop using the platform and contact our support team to close your account. These terms do not affect any statutory rights you hold under applicable law. Where any clause is found unenforceable, the remaining clauses stay in effect. Questions about interpretation should be directed to
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our support channel rather than assumed — we are here to clarify.

Service availability depends on eligible regions and local law. Philippine online gaming is regulated, so check local rules before opening an account. 21+ where applicable.

REACH US DIRECTLY

How to Contact Us About These Terms

Team online

Live Chat

Reach our support team through the live chat widget on funalo. It is the fastest path to get a clause clarified or flag an account concern tied to these terms.

Email Support

Send detailed queries — including your registered account email and the specific clause in question — to our support address listed on the Contact page of funalo.

Account Help Centre

For steps on updating your account details, reviewing your GCash or InstaPay transaction history, or requesting account closure, head to the Help section inside your account dashboard.

HOW WE HANDLE THIS

Our Obligations to You Under These Terms

Account Security

Your account is protected by password and OTP verification. We never store full payment credentials for GCash, Maya or InstaPay — those transactions pass through the respective payment provider's own security layer.

Data Retention

We retain your account data and transaction records for as long as required by applicable law and our internal compliance obligations. You may request a copy of the data we hold by contacting support.

Term Change Notice

Material changes to these terms are communicated via the email address on your account before they take effect. Minor editorial corrections take effect on posting without separate notice.

Account Closure Rights

You may request account closure at any time through live chat or email. Pending cashout requests to InstaPay or Maya will be processed to completion before the account is closed.

Common Questions About funalo Terms

These are the questions we get asked most often about how these terms work in practice. If your question is not here, our live chat team can walk you through the relevant clause.

These terms apply to every person who opens and uses a funalo account. Access is only available where local law permits and to eligible individuals who meet our account requirements.

We post all changes to this page. For material changes that affect your account or wallet activity, we also send notice to your registered contact detail before the new terms take effect.

Any pending withdrawal to GCash, Maya or InstaPay is processed through to completion first. Once cleared to your e-wallet, your account closure is finalised and confirmed by email.

No. One account per person is enforced across funalo. Duplicate accounts may be suspended and balances reviewed in line with the clause covering account integrity in these terms.

Contact our support team via live chat or the email address on the Contact page. State your registered account email and specify the data you need — we will respond within the timeframe required by applicable law.

Stop using your account and contact our support team to request closure. Continuing to log in and play after an update is posted means you have accepted the revised terms as written.

Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Philippine online gaming is regulated, so check local rules before opening an account. 21+ where applicable.

Access may be available only where local law permits.

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Terms and Conditions That Cover Your funalo Account

How to Contact Us About These Terms

Live Chat

Email Support

Account Help Centre

Our Obligations to You Under These Terms

Common Questions About funalo Terms

01 Who do these terms apply to?

02 Can funalo change the terms without warning?

03 What happens to my GCash or InstaPay cashout if I close my account?

04 Can I hold more than one funalo account?

05 How do I request a copy of my account data?

06 What if I disagree with an update to these terms?

Terms & Conditions

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