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How funalo Handles Your Personal Information

Your account data belongs to you, and we treat it that way. This page tells you exactly what we collect when you open a funalo account, how we use it, and what controls you have over it — no hidden clauses, no vague language.

Account data protectionGCash, Maya, InstaPay transaction privacyYour right to access or delete dataCookie and device transparencyClear contact path for data requests

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What We Collect and Why We Need It

funalo Service availability depends on eligible regions and local law. Philippine online gaming is regulated, so check local rules before opening an account. 21+ where applicable.

When you register, we collect the information needed to verify your identity and keep your account secure — your name, contact details, and a government-issued ID where required by applicable law. When you make a deposit or cashout through GCash, Maya, or InstaPay, we log the

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transaction reference, amount, and timestamp so your wallet history stays accurate and disputes can be resolved quickly. We do not store your full GCash or Maya PIN; those credentials stay inside your own e-wallet app. Beyond payments, we collect device identifiers and browser session data to
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detect unauthorised logins and maintain account continuity across your phone and any other device you use. Usage data — which sections of the site you open, how long a session runs — helps us improve the experience without ever being tied to identifiable transaction records. All
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data processing is subject to applicable Philippine law and is carried out only for eligible players where local law permits. You can request a full copy of the data we hold on your account at any time through the support channel listed below.

Service availability depends on eligible regions and local law. Philippine online gaming is regulated, so check local rules before opening an account. 21+ where applicable.

DATA REQUEST CONTACTS

How to Reach Us About Your Privacy

If you want to access, correct, or remove personal data tied to your funalo account, reach out through any of the channels below. Our support team handles data requests alongside general account questions — so whether it is a GCash deposit mismatch or a request to update your registered mobile number, the same team can assist you.

Live Chat Start a live chat session directly from the funalo site or mobile browser. Available for account and data queries during active support hours.

Email Support Send your data access or deletion request by email. Include your registered account name and the specific data action you need — we respond to every submission.

Account Help Centre Log into your account and navigate to Account Settings, then Help. From there you can submit a formal data request or flag any privacy concern directly.

DATA HANDLING PRACTICES

How We Protect and Manage Your Account Data

Data security at funalo is built around the same practical steps that keep your GCash and Maya transactions safe — encrypted connections, verified account sessions, and access controls that limit which systems can read your records. Here is how each part works in practice.

Encryption and Secure Transmission All data moving between your device and our servers is encrypted in transit. This covers login sessions, payment confirmations, and any personal details you submit during account verification.

Cookie Use and Device Tracking We use session cookies to keep you logged in across pages and analytics cookies to understand how the site performs on mobile. You can clear or block cookies in your browser settings at any time without losing account access.

Data Retention and Deletion We keep account records for as long as required under applicable Philippine law or until you request deletion. Payment records tied to GCash, Maya, or InstaPay transactions may be retained for the period required to resolve disputes.

Third-Party Data Sharing We share data only with payment processors and identity verification services needed to run your account. We do not sell your personal information to advertisers or unrelated third parties.

Common Questions About Your Data Rights

These are the questions we hear most from people checking their account privacy on funalo. If your question is not covered here, use live chat or email to get a direct answer from our support team.

We collect your name, contact details, and identity verification documents. Once you deposit via GCash, Maya, or InstaPay, we also log transaction references for your account record.

Yes. Submit a data access request through live chat, email, or Account Settings. We will compile the information tied to your account and send it through a secure channel.

Contact support via live chat or email and specify that you want a data deletion. We process requests in line with applicable Philippine law, which may require us to retain certain payment records.

Only with the payment processors required to complete your transaction. Your PIN and full wallet credentials are never stored on our side — those stay inside your own GCash or Maya app.

Retention periods follow applicable Philippine law. Financial records linked to InstaPay, GCash, or Maya transactions are kept for the minimum period required by law, then deleted.

Reach out to our support team immediately via live chat or email. You also have the right to raise a concern with the relevant data protection authority under Philippine law where applicable.

Reference

Privacy Policy

Service availability depends on eligible regions and local law. Philippine online gaming is regulated, so check local rules before opening an account. 21+ where applicable.

Access may be available only where local law permits.

InfoLegal Accountfunalo Login InfoMobile Data Saver Settings

How funalo Handles Your Personal Information

How to Reach Us About Your Privacy

How We Protect and Manage Your Account Data

Common Questions About Your Data Rights

01 What personal data does funalo collect when I open an account?

02 Can I request a copy of all the data funalo holds on me?

03 How do I ask funalo to delete my personal data?

04 Does funalo share my GCash or Maya details with third parties?

05 How long does funalo keep my account data after I close my account?

06 What are my rights if I think my data has been mishandled?

Privacy Policy

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